Beneficiary Counseling & Assistance Coordinator
TRICARE Assistance Program
The web-based TRICARE Assistance Program (TRIAP) Demonstration began on August 1, 2009 in the United States. The purpose of this demonstration is to test the use of web-based technologies to:
· Deliver information and counseling services to our beneficiaries
· Determine if web-based technologies increases efficiency of identifying beneficiaries who need behavioral health care
· Identify behavioral health needs of our beneficiaries earlier
· Refer and get beneficiaries access to the appropriate level of behavioral health care more effectively.
The TRIAP Demonstration expands access to existing behavioral health services by using audiovisual telecommunications systems such as video chat and instant messaging to access existing behavioral health centers in your region. It also expands access to behavioral health call centers and counseling services for eligible beneficiaries.
TRIAP services are available to:
· Active duty service members
· Active duty family members (Children must be age 18 or older.)
· Beneficiaries using TRICARE Reserve Select
· Beneficiaries covered under the Transition Assistance Management Program (TAMP)
Assistance counselors are available for confidential, private discussions about what's going on in your life, which may include:
· Stress management (work, family, personal)
· Family difficulties and pressures
· Family separations/deployments
· Relationships and marital issues
· Parent/child communication
TRIAP services cover short-term, non-medical issues. If a counselor thinks you would benefit from more comprehensive care, they can explain your options and help you get that care as part of your TRICARE benefit. You do not need a referral or prior authorization to use TRIAP services. TRIAP does not include medication management or financial counseling, and is not for emergency situations. For behavioral health emergencies, please call 911.
Note for Active Duty Service Members
The video counseling available though this demonstration is confidential and not usually documented on your military record. However, if the TRIAP counselor believes you are at risk of harming yourself or others, the counselor will request personal contact information so they can inform your commander or a Service Operations Center, to ensure you receive appropriate counseling and/or care.
For more specific information about using TRIAP services, please enter your profile now. Or, you can go directly to your regional contractor's Website by clicking one of the links below:
· North Region
· South Region
· West Region
Last Modified:October 13, 2010